Contact us
info@bewusteboer.nl
06-36156707
Definitions:
In these general terms and conditions, the following terms are used with the meanings set out below, unless expressly stated otherwise.
Hoogrendement BV: the party that determines and applies these general terms and conditions. Bewuste boer is a label of Hoogrendement BV.
The customer: a contracting party who is a natural person.
These terms and conditions apply to every offer, quotation and agreement between Hoogrendement BV and the customer to which Hoogrendement BV has declared these terms applicable, unless the parties have expressly agreed otherwise in writing.
2. These terms and conditions also apply to agreements with Hoogrendement BV , for the performance of which third parties must be engaged.
3. Any deviations from these general terms and conditions shall be valid only if expressly agreed in writing.
The products:
The products offered are depicted and/or described on the website and/or in written offers as clearly and accurately as possible and possess the characteristics stated by Hoogrendement BV in the offer. The website clearly states what the customer owes upon purchase and what their rights and obligations are if they accept the offer.
The order:
Hoogrendement BV only ships after receiving (partial) payment, unless payment on delivery has been selected. Regardless of the payment method selected by the customer when placing the order, Hoogrendement BV reserves the right not to fulfil orders or to fulfil them at a later date.
Returning shipments/products:
All purchases are subject to a 14-day inspection period. This means that the customer has the right to return the items within 14 days without any obligation on their part. If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the resulting depreciation in value. Please therefore handle the product with care and ensure that it is properly packaged when returned. After notifying us of the return, the consumer has 14 days to send the product back. After notification of the return and approval by Hoogrendement BV of the condition of the products, we have 14 days to refund the order amount. You will then be credited the full order amount, including shipping costs. Only the cost of returning the product from your home to the online shop is at your own expense. We will then refund the amount due within 14 days of your return being registered, provided the product has already been received back in good condition.
The delivery:
Hoogrendement BV does its utmost to dispatch orders as quickly as possible. If delivery is delayed—whether due to a temporary lack of stock or for other reasons—or if an order cannot be fulfilled or can only be fulfilled in part, the customer will be notified promptly.
If Hoogrendement BV has specified a delivery period, this is indicative only. A stated delivery time is therefore never a strict deadline. However, the final delivery time will never exceed the stated delivery time by more than one week, unless there is a case of force majeure. If a deadline is exceeded, the customer must formally notify Hoogrendement BV in writing of its default.
Orders are shipped with TPG. The customer pays the shipping costs. The shipping costs are listed on the website.
Shipping:
Hoogrendement BV bears the risk of damage to and loss of the items while they are being shipped to the customer. Once the customer has received the items, the risk of damage to and loss of the items passes to the customer. If one or more items are lost, the customer is obliged to cooperate with the investigation at the first request. If the customer fails to meet this obligation, Hoogrendement BV is entitled to charge the agreed price of the items to the customer.
The guarantee:
Hoogrendement BV guarantees the quality and/or usability of the articles it supplies, in accordance with the specifications offered in the online shop. The date shown on the invoice/delivery note is the start date of the warranty.
Any defect in an article that arises during normal and proper use will, upon the customer's written request, be repaired or replaced free of charge by Hoogrendement BV within the one-month warranty period following purchase. If the customer rightfully requests a replacement, Hoogrendement BV is also entitled to choose to refund the purchase price to the customer.
To the extent that the manufacturer makes further exclusions in the factory warranty certificate, these limitations are adopted by Hoogrendement BV.
In the event of visible defects, the customer must return the item at Hoogrendement BV's expense within the inspection period, notifying us of the defect.
In the event of hidden defects, or visible defects discovered after the inspection period, every complaint must be reported within 14 days, but no later than one month after the invoice date, via info@bewusteboer.nl . The customer must include a written description of the defects found. If the customer does not request repair or replacement in writing, Hoogrendement BV will decide whether the article will be replaced.
For items sent by the customer on their own initiative, the customer is responsible for the shipping costs. In that case, Hoogrendement BV is not liable for damage occurring during transport.
Hoogrendement BV is not liable for damage suffered by the customer or a third party as a result of using an item supplied by Hoogrendement BV, unless the customer demonstrates that the damage was caused intentionally or by gross negligence on the part of Hoogrendement BV. Direct or indirect costs or damage incurred by the customer or a third party as a result of a defective item being out of service are not eligible for compensation, unless the customer demonstrates that the costs or damage were caused intentionally or by gross negligence on the part of Hoogrendement BV.
Dispute resolution
In the event of complaints, consumers must first contact Hoogrendement BV. If the online store is affiliated with WebwinkelKeur, and complaints cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will provide free mediation. Check whether this online store has an active membership at https://www.webwinkelkeur.nl/leden/. If the matter still cannot be resolved, the consumer may have the complaint handled by the independent disputes committee appointed by WebwinkelKeur. Its decision is binding, and both the business and the consumer agree to this binding decision. Fees apply for submitting a dispute to this disputes committee, and these must be paid by the consumer to the relevant committee.
The privacy statement:
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Hoogrendement BV. If you object, we will immediately suspend data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and/or duplicates of the data we process or have processed, and will then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that makes this right applicable. If you believe that we do, please contact our privacy contact person Articles 21 and 22 GDPR
Reviews - WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for further details about your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services; we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of the services for which WebwinkelKeur engages third parties.
Final provisions:
Hoogrendement BV cannot accept liability for typographical errors on the website or in other media.
By placing an order, the customer declares their unconditional agreement to the above terms and conditions of sale.
